Frequently asked questions

Where do you ship?

We ship to the UK and selected regions — exact destinations and rates appear at checkout. Enter your address to see availability.

How long does delivery take?

Typical processing is 1–2 business days, plus carrier time. You will receive tracking when your order ships. Busy periods may add delay.

Can I change or cancel my order?

Reach out as soon as possible via our contact page. Once an order has shipped, you may need to start a return.

What is your returns policy?

We accept returns of eligible unused products within the timeframe in our store policies. Details are in your order confirmation and on our policies hub — or ask support for help with your specific order.

My item arrived damaged. What do I do?

Email hello@rheaskincare.co.uk with photos and your order number so we can replace or refund where appropriate.

Are your products suitable for sensitive skin?

Formulas are developed for daily use, but everyone’s skin differs. Patch test before first use and check the ingredient list if you have known allergies. For medical concerns, speak to a dermatologist.

How should I store my products?

Keep them closed, away from direct sunlight and extreme heat, unless label directions say otherwise.

How do I reset my password?

Use the password reset flow on the account login page. If you do not receive an email, check spam or contact support.